439 Reading Road, Winnersh, Wokingham, Berkshire, RG41 5HU
TERMS & CONDITIONS
Terms & Conditions
We are Alamo Blinds LTD. Our VAT Registration Number is 123 871420. We are a company registered in England & Wales and our company registration number is 7758317. You can contact us by email at sales@alamoblinds.co.uk or by telephone on 01189770220.
Our Terms and Conditions of Supply and Fitting Goods are ruled by the requirements of the Consumer Rights Act (CRA) 2015, The Child safety requirements BS EN 13120:2009+A1:2014 and The Alternative Dispute Resolution for Consumer Disputes Regulations 2015.
CONTRACT.
If you place an order by email or by a telephone, the contract will only be made when we send a letter or email confirming we have accepted your order. If you place an order with one of our salespeople (either at our premises or elsewhere), the contract will be made when you sign the order form.
GOODS.
The goods you receive from us must be; of satisfactory quality, fit for common purpose and must meet any description given. Please note that the images of the products we supply in our sales literature or online are for illustration purposes only. Although we use materials and components that are sometimes described as blackout no item is fully blackout and will only have a room darkening effect. Please be aware that fabric and components that are ordered separately, or at different times may display variations in colour. Wood is a natural material and so variation in shade and colour should be expected, even with painted finishes minor imperfections on the surface which are caused by natural characteristics such as grain or knots in the wood may be seen. Shutter panel configuration can vary due to louvre size and window dimensions, this can be apparent even with a few millimetres difference.
SERVICES.
If we agree to carry out a service for you, we will ensure that this is carried out using reasonable care and skill.
GUARANTEE.
All Blinds & Curtains have a 2-year guarantee. All Shutters have a 5-year guarantee. All Awnings have a 10-year guarantee.
CHILD SAFETY.
If the goods contain any safety device(s) and/or are to be fitted in accordance with child safety requirements placing an obligation on all businesses to supply and professionally install safe products, then we will be required to fit such device(s). If you should instruct us that you do not wish to have the safety device(s) fitted, we will be able to refuse to install the goods. In such an instance, you will still be liable to pay up to the full price.
MEASUREMENTS.
If you are providing your own measurements, ensure they are correct and accurate as we cannot accept the return of made-to-measure goods on the basis that the measurements were incorrectly supplied by you.
INSTALLATION.
The installation was agreed on the assumptions that; there is going to be one continuous site visit, there is unobstructed access to outside your property for vehicle parking, the area where the goods are to be fitted is unobstructed, surfaces and grounds the goods are to be fixed to are in a good condition allowing us to easily obtain good fixings and with no objects in the immediate working area, there is no asbestos that we would be likely to come into contact with, and that no items under warranties/guarantees will be invalidated by the installation. We may make a further reasonable charge for the additional time, costs or materials if these conditions are not met. We are not responsible for any loss or damage to your property that is not foreseeable, unless due to our negligence, or for the cost of repairing any pre-existing faults to your property, or for any damage discovered whilst undertaking the installation. We will not be responsible for carrying out any building work, moving any furniture, clearing access or invalidation of any warranties you do not tell us about in writing before you make your order.
ACCESS.
If we have agreed to install the goods for you and you do not allow us access to premises without having a good reason for this, we may charge you additional reasonable costs incurred to us as a result of this. If despite our reasonable efforts we are unable to contact you or to re- arrange access to the premises, we may end the contract and you will be liable to pay us a sum up to the price due under the contract.
PRICE.
The price for goods/services is set out in full in the order form and includes VAT. Payments are to be paid as indicated in the order form. We will not debit the total price from your debit/ credit card until we dispatch/install the goods; any deposit paid by you will be deducted from the final payment.
DELIVERY.
The cost of delivery and installation (where applicable) are included in the price. If you have asked to collect the goods from our premises, you can do so during our opening hours when we notify you that the goods are ready.
DELAY OUTSIDE OUR CONTROL.
If delivery/ installation is delayed by an event outside our control, we will contact you as soon as possible and take steps to minimise the effect of the delay. Provided we do this, we will not be liable for any delays caused by the event, as long as the goods are still supplied within a reasonable length of time.
YOUR RIGHT TO CANCEL.
You may cancel a contract if we have told you about a pricing error, if there is a risk that supply may be significantly delayed, or you have a legal right to end the contract because of something we have done wrong.
OUR RIGHT TO CANCEL.
a) We may end the contract at any time in writing to you (including email) if payment due to us was still not made within 7 days of us reminding you it is due, or if you do not, within a reasonable time; allow us to deliver the goods to you, collect the goods from us, or allow us to install the goods. You will then be in the breach of the contract and still liable to pay us the price due under the contract.
b) If your order is accepted and processed and a pricing error that is obvious, unmistakable and could have been recognised by you as being so occurs, we reserve the right to terminate the contract and refund any sum of money you have paid to us.
LIABILITY.
If we fail to comply with these terms. If we are responsible for loss or damage that you suffer that is a foreseeable result of our breaking the contract or of our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable, unless due to our negligence. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time you placed the order, both we and you knew it might happen, e.g. if you discussed it with us before placing your order.
THIRD PARTIES.
The contract is between you and us. No other person shall have any rights to enforce any of its terms.
COMPLAINTS.
You should inspect the goods and any installation work as soon as conveniently possible and contact us if you believe there is a problem. You can phone us, email us or write to us using our contact details above to inform us of any issues. We will respond to your complaint as soon as possible. In the event that we are unable to resolve the matter to your satisfaction, you may refer the complaint to the British Blind and Shutter Associations Mediation Service if you are seeking rectification only, or alternatively pursue through Alternative Dispute Resolution provider Trust Mark or through Small Claims Court.
OWNERSHIP AND RESPONSIBILITY FOR GOODS.
The goods supplied/installed by us will become your property and responsibility once we have received payment for them in full.
Version 2 20/04/2020
